Gentle Handling: Excessive force is never used!
Dematting: If a dog comes in heavily matted, we will not demat it for the safety of the dog. We all groom because we love animals; we strongly believe that excessive dematting is painful and an inhumane process and is also painful for the animals.
Parasites: If fleas or ticks are found during the grooming process, your pet will be treated with a natural product to kill the parasites and will be charged for.
Aggressive or Dangerous pets: Owners MUST inform Petz Kutz if your pet bites, has bitten, or is aggressive to people, other pets or specific grooming procedures. We will try our best to work with your pet, but if we feel the pet or groomer is in danger of injury we will stop the grooming process. Petz Kutz reserves the right to refuse/stop services for such pet at any time before or during the grooming process, and you will be charged accordingly.
Current Vaccinations/Veterinarian Information: Proof of Vaccination should be provided to Petz Kutz as well as current Veterinarian Information.
Health Problems and Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior pet or pet with health problems, and can expose hidden medical problems or aggravate a current one. These pets will be groomed for cleanliness and comfort, in styles that will not add to their stress.
No-shows and Cancellations: Please kindly give us notice for appointment cancellations. No-shows and last minute cancellations are subject to a $10.00 fee per pet which will be added to your next ticket.
Please Walk your dog before his/her grooming session.